Politique d’expédition

SHIPPING & DELIVERY POLICY

Last updated March 02, 2024

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping
We offer free 3-5 Day Shipping shipping on Orders over $200 CAD.

Standard Shipping
All orders below $200 CAD will be charged a shipping fee of $5.00 CAD

Shipping to Alaska, Hawaii, Northwest Territories, Nunavut & Yukon.
Unfortunately, customers residing in Alaska, Hawaii, the Northwest Territories, Nunavut, and Yukon will incur a $50 shipping fee for paddleboard purchases, and a $10 charge for accessory-only purchases.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free 3-5 Day Shipping shipping is not valid on international orders.

For information about customs process, email support@pacificspiritpaddlecompany.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

• Orders cannot be shipped to P.O. boxes.
• To ensure same-day dispatch, order must be placed by 12pm PST.
• Some extremely remote locations in Alaska, Yukon, NWT, Nunavut, Quebec & Ontario may have further shipping charges applied. Please reach out to customer support if this applies to you.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
Email: support@pacificspiritpaddlecompany.com